Frequently Asked Questions
Everything you need to know about your Myster order.
What is the standard shipping time for Myster orders?
We typically process orders within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I'm ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
Myster accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my package after it has been shipped?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.
Are Myster products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled materials, and we work exclusively with factories that guarantee fair wages and safe working conditions.